Frequently Asked Questions

Q. Do we have to bring our own food?
A. No. We feed a top Canadian Premium brand of dog and cat food to all of our boarders unless otherwise instructed. We have chosen to use Nutram dry food for dogs, and Royal Canin for cats. We have formulas specifically made for all seasons of your dog and cat's life, for puppies/kittens, regular weight maintenance, older dogs or cats, and hypo-allergenic diets. In addition, we always have a variety of canned foods available. If you still wish to bring along your pet's own special diet, we will feed as requested, and there is no extra charge for custom-feeding your pet.

Q. My pet is on medication. Will someone be able to administer the medication?
A. Yes. If your pet is on medication, we simply ask that you supply the medication, along with detailed instructions for the administration of the medication. There is a small charge for providing this service.

Q. My pet requires insulin injections. Will someone be able to give the injections?
A. Yes. You must supply the medication along with detailed instructions on administration.

Q. My pet has a favourite blanket or toy. Should I bring it?
A. You are welcome to bring a blanket or toy, but we cannot be responsible for loss or damage of the article. We do our best to keep blankets clean, and try to ensure that toys go home when your pet does, however we advise against bringing a family heirloom blanket or any other irreplaceable object.

Q. What should I bring with me when I bring my pet?
A. Be sure to bring your pet's up to date vaccination records from your Veterinarian. We must see these documents to ensure that all our guests are protected against the following:
For Dogs: Rabies, Canine Distemper, Para influenza, Parvo virus, Bordatella.
For Cats: Rabies, Distemper [Panleukopenia] - Rhinotracheitis - Calicivrus [FCV], and should be FELV & FIV negative.
Other Family Pets: As per Veterinarian recommendations.

Q. My dog is going to be staying with you for several days. Will he receive any grooming while he is there?
A. A complimentary bath for all dogs once they've been with us for 7 nights is another of the services we provide at no extra cost to you. We also have a groomer on staff if you would like to request any more specific grooming (regular grooming rates apply), and our grooming rates are very reasonable. Please inquire if you think you might be interested in this service.